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Turkish Airlines logoSaudi Airlines logoRoyal Jordanian Airlines logoOman Airlines logoKuwait Airlines logoGulf Air logo

Help & Support

We are here to help you answer your concerns and questions about shipping your consignment.

Frequently Asked Questions and Guidance Notes

We offer a number of ways to send your parcel(s). So, what is the best option? Below is a guide to help you choose the correct service! We offer a number of ways to send your parcel(s). So, what is the best option? Below is a guide to help you choose the correct service!


Air Freight

The fastest way to transport your items. However, goods are shipped to the airport of the destination county. You are responsible for the collection and customs clearance.

Require a door-to-door service? Sure thing! However, you will need to contact us to arrange this service.


Sea Freight


The cheapest way to ship a high volume of items. We offer highly competitive rates so our customers can ship while benefitting for great savings.
However, sea freight is significantly slower than air freight. If time isn’t of the essence, this might be the best option for you.


Land freight

Moving home? Shipping to the EU? Land freight might be a highly cost-effective solution depending on the destination. Land freight is ideal when transiting goods within the county or to neighbouring countries within the EU.

What is a 'Packing List'?

Your packing list is a breakdown of items contained within your consignment. It is important with regard to customs regulations. Unsure about how to create one? Not to worry, we can help you. Simply contact us using our contacts page.

'Weight' & 'Size' of my parcel

Getting the correct size and weight of your parcel is very important as we require it to generate an accurate quote for you. It is also required by the carrier to determine the eligibility of your package for freight.

How to weigh?
We advise you to use a scale, preferably a digital scale, to weigh your package. Our quotation system requires you to measure your package in Kilograms (Kg)


How to measure?
We will require you to measure the following dimensions correctly: ‘Height’, ‘Width’ and ‘Length’. All dimensions will need to be recorded in centimetres (cm)Use the diagram below for guidance.

The image shows a box with Width, Length and Height highlighted. If you are unsure of which to measure please get in touch with us.

What if I make a wrong measurement?

Not to worry! We understand these things happen. Any errors can be easily rectified at the point of collecting the goods from you. A member of our team will check the dimensions and weight of your package at the point of collection.

Prohibited & Restricted Items

Certain restrictions apply to what items you can send using our service. These restrictions apply to items that are classed as either ‘Dangerous’, ‘Hazardous’ or ‘Prohibited’. We have compiled a list to provide you with some guidance.


If unsure, please contact one of our team members – we are happy to help!

Adhesives

Aerosols

Airbags for Cars

Ammunition & Guns

Batteries

Camping Stoves

Christmas Crackers

Cleaners & Solvents

Compressed Air & gas Cylinders

Diesel, Fuel & Gasoline

Dry Ice

Fire Extinguishers

Fireworks

Hair Curlers (Hydrocarbon Gassed)

Helium

Infectious Substances

Insecticides

Life Jackets

Liquid Bleach & Chlorine

Magnets

Nail Varnish

Paint & Turpentine

Pepper Spray

Perfume & Aftershave

Radioactive Material

Safety Matches

Seat Belts

Thermometers (Mercury Based)

Hazardous Items

Any item bearing one or more of the labels shown here will be deemed hazardous.

Toxic
Oxidising
Health Hazards
Harmful
Substances
Flammable
Explosive
Environmental
Hazard
Corrosive
Compressed Gas

Feeling Confused?
We are here to help.

What is the right service? What can’t I ship? How to Pack, Measure and Weigh? Documentation?

Talk to us